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Not able to fill Shipping Address

May 21, 2012 at 6:07 AM

I am not able to fill shipping address when i proceed to check out. After billing address it directly skips to Payment Information option. Can anyone tell me what's the problem? Is anyone facing the similar problem?

May 21, 2012 at 8:28 AM

Dear Megan,

may be you have checked out for a downloadable item. Users cannot have shipping address for Downloadable items. Only billing address option is there. Unlike, simple items for which users can have both shipping and billing addresses for check outs.

Thank you!

Regards,

Manika Limbu